Suspending, deleting and moving a DR

A DR does not switch off with a toggle. From the Console you schedule the deletion for the end of the month, you cancel it while there is still time, and you move the DR to another of your customers. Immediate deletion stays with Sefthy staff.

Scheduling the deletion

1. Open the DR page and click the three dots of More actions.
2. Choose Cancel DR Subscription.
3. Read the confirmation. It tells you the device stays active until the end of the current month and is deleted after that.
4. Confirm. The menu now shows Cancel DR Delete and a tooltip with the scheduled date.

The deletion runs on the first day of the following month. Until then the DR works as usual, the backups keep running and the current month is still charged.

DRs on a yearly or multi-year plan do not have this entry in the menu. They close at the end of the period from the billing portal, not from here. On a trial DR the schedule cannot be cancelled, the menu shows Cancellation scheduled and stays greyed out.

Cancelling the schedule

Open the menu again and click Cancel DR Delete. The date goes away and the DR is an active DR again. You can do this up to the day it runs.

What the deletion takes with it

When it runs, the Console tears everything down at once:

• the cloud restore VM, if there is one, is destroyed
• the backups on the Sefthy storage are wiped and the DR backup account is removed
• the connector link towards that DR is closed, unless another DR is using the same connector
• the DR leaves the list and the fee stops being charged from the next cycle

There is no recycle bin and no second thought afterwards. If you still need that customer, pull out what you need first, or move the DR instead of deleting it.

For a deletion right away, without waiting for the end of the month, open a ticket. That action is reserved to Sefthy staff.

The suspended DR

A suspended DR stays in the list and still opens, but the page has no actions left. No manual backup, no DR start, no change to the name, to the schedule or to the settings, and the wizard does not restart. New DRs are blocked for your whole company as long as one of them is suspended.

It happens when the DR runs out of cover, for example a channel licence that expired with no renewal queued after it. Before the expiry you get three email reminders, at 30, 7 and 2 days. The renewal releases the DR on its own and nothing is deleted because of a suspension.

Moving a DR to another customer

You need this when the DR was created on the wrong company, or when the end customer changes name.

1. On the DR page click the two-arrows icon next to the customer name, among the chips at the top.
2. In the Sposta DR su un altro customer modal pick the Customer di destinazione. The modal is in Italian in every language.
3. Click Conferma. The DR and its VM move to the new customer and the operation is written to the activity log.

The destination has to be one of your active customers, different from the current one. A DR that sits on your own company, rather than on a customer, cannot be moved. The icon shows up only for System Integrator partners and for partners served by a distributor. If you do not see it, the way out is a ticket.